1 · Introduction & Rationale
Thirty years after political transition, South Africa still records the highest income‑inequality worldwide (Gini ≈ 0.63) (Harmse, 2014). Chronic socio‑economic adversity exposes the average South African to elevated trauma, social stressors and psychological distress (Harriman et al., 2021). Marginalised groups suffer disproportionately, yet qualified mental‑health professionals remain scarce—only 0.97 public‑sector psychologists and 0.31 psychiatrists per 100 000 uninsured citizens are available country‑wide :contentReference[oaicite:0]{index=0}.
This “Mental‑Health Gap” (Burns, 2011) reflects service models optimised for high‑income, urban populations capable of paying out‑of‑pocket fees (Bantjes & colleagues, 2016). In contrast, digital connectivity has expanded rapidly: 45.34 million South Africans (74.7 %) were online in January 2024, with median mobile speeds of ≈ 50 Mbps :contentReference[oaicite:1]{index=1}. These conditions invite scalable, low‑cost e‑health solutions.
Web‑based psychometric platforms (e.g., Psychtoolbox.org
, Millisecond Inquisit
,
SapienIndustry
) can deliver cognitive tests, symptom screeners and brief
interventions via browser or smartphone. A 2023 meta‑analysis of 36 RCTs showed that
digital interventions reduced depression and anxiety in LMICs with a pooled
Hedges g = 0.45 :contentReference[oaicite:2]{index=2}, echoed by JMIR evidence of moderate‑to‑large effects
:contentReference[oaicite:3]{index=3}. In South Africa, an online consensus protocol successfully diagnosed
cognitive impairment in rural elders, demonstrating local feasibility
:contentReference[oaicite:4]{index=4}.
The COVID‑19 pandemic accelerated telepsychology uptake; 85 % of surveyed South‑African psychologists offered remote services in 2020–2023, rating the experience largely positive, though public‑sector providers faced connectivity and training barriers :contentReference[oaicite:5]{index=5}. Updated HPCSA telehealth guidelines (2021) now legitimise such practice, setting an ethical frame for further innovation.